Check out some of our commonly asked questions below. Still need answers that we didn't get to? Send us an email: naturesselect@petpeople.us

Our new website is desired to allow you to more efficiently order online, that includes a regular Subscription Process. And as always, we're here to help! Our team is available weekdays 9am to 5pm. Call us: (864) 255-5323 or Email naturesselect@petpeople.us

We are proud to offer FREE local delivery in the Upstate area of South Carolina, including Greenville, Spartanburg, Anderson and the surrounding areas, every weekday based on your address. Contact us with any questions & for more details.

For orders that don't meet the $40 minimum order there will be a delivery/shipping fee of $9.99. If you have any questions please give us a call at 864-255-5323

Want a visual? Please refer to the map on our Local Delivery Page.

Store your pet food in a cool, dry place. Any dry kibble pet food product is guaranteed fresh for up to a year or 12 months if properly stored away from heat and moisture. We recommend putting your pet food in a sealed container for best results.

When switching your pet to Nature’s Select food or from one Nature’s Select formula to another, we always recommend a gradual transition. Normal bacteria in the intestine help your pet digest food. A sudden change in diet can result in changes to the number and type of bacteria and their ability to digest food, which can lead to intestinal upset. Therefore, a gradual transition helps your pet’s digestive system adjust to a new food without causing loose stool or an upset tummy.

We recommend a transition over a period of 7-10 days. Start with a mixture of 25% new food and 75% old food for 2-3 days. Then switch to a 50/50 blend for another 2-3 days. If the transition is going well, move to 75% new food and 25% old food for another 2-3 days until you are 100% on the new food.

If at any time your dog starts to vomit, has loose stool, or appears constipated, slow the rate at which you are switching food.

Although it is a quality ingredient, chicken is about 80% water. After cooking, most of that moisture is lost, reducing the meat content to just a fraction of its original weight. Ingredients on a pet food label are listed in descending order by weight. When you see chicken as the first ingredient in pet food, this is before it’s cooked. Once cooked, the percentage of chicken in the formula is much lower due to the loss of moisture. Chicken meal is considered a meat concentrate and contains nearly 300% more protein than fresh chicken. Chicken meal does not contain by-products such as beaks, feathers, or feet.

Our meals are considered a meat concentrate that contain nearly 300% more protein than fresh chicken, lamb, beef, or salmon. They do NOT include bone or internal organs.

In general, puppies need to have more scheduled feeding times per day than an adult dog. This is because a puppy’s body is in growth mode, and needs a constant supply of nutrients in order to be healthy. Most puppies will benefit from a diet that has their daily food portion divided into three feedings per day. New puppies, in general, do not eat a lot during their first few days in a new home. This is normal. Once they settle in they will start to eat again.

Food safety is our priority. Our ingredients are tested both internally and externally to ensure they meet our high standards of quality. We also extensively test our finished products to ensure the health and safety of the pets eating our products. We are proud to say that our Texas-based pet food manufacturer has earned the SQF Code for Manufacturing 8.0, the SQF Quality Code 8.0, and the FSC 36 Safe Feed/Safe Food in 2018. In addition, all our recipes are formulated to meet AAFCO regulations. We constantly analyze both raw materials and finished diets to validate AAFCO standards. Our VP of Regulatory Affairs and Quality for Nature’s Select Pet Food is one of the leading food safety experts in the United States. He, along with everyone in our company, works hard to ensure the safety of our products every day.

Yes, we do. We currently have two individuals on staff locally who have been Trained & Certified as A Pet Food Nutritionist. With our National Nature's Select Corp, their Vice President of Nutrition and Procurement is one of 12 nutritionists currently holding a Professional Animal Scientist certification in Companion Animal from the American Registry of Professional Animal Sciences (ARPAS). Together, we also work with third-party nutritionists to validate our work, consult with us on research, and engage in open discussions about how to make sure our products continue to meet our high standards. We are highly rooted in science and continue to use the most proven, trusted ingredients available. 

We are proud to produce all of our Nature’s Select dry kibble foods in our Texas-based manufacturing facility. All Nature’s Select products are MADE IN THE USA and have USA sourced ingredients with the exception of our lamb and green mussels which are sourced from New Zealand. All of our formulas exceed AAFCO (Association of American Feed Control Officials) standards.

"USA Made" refers to our product being made here in the United States. "USA Safe" refers to the USA approval of processing for our New Zealand Lamb recipe which has lamb that is sourced from New Zealand. All Nature's Select Recipes are made in the great state of Texas!

Great question! A Best By date is NOT an expiration date; but rather, a date when the product is best enjoyed by. Each bag of Nature's Select dry kibble is stamped with a Best By date of 1 year after it's original production date. For example, if the bag has a best by date of September 1, 2021, then that bag of food was made and packed on September 1, 2020. After the 12 month mark, the food will start to lose some of its potency regarding taste or smell. Of course we recommend using the food as soon as possible, so try not to over-order more pet food than your pet can eat in a 5 month period.

Since our product is made fresh bi-monthly, we ensure a fresh bag upon every delivery. Our pet food has a shelf life of up to 1 year when kept in an air tight container -or- when the bag is not exposed to direct moisture or heat.

Our food never sits on our shelves for long. We get our shipments in every two weeks. We use only natural preservatives which is why our shelf life is about 11-12 months based on delivery. Store bought food usually lasts up to 2 years because it contains chemical preservatives. We do not have any chemical preservatives in our Nature's Select Pet Food.

We are excited for your dog to try Nature's Select! It depends on several factors, including your dog's age, activity level and specific health needs. We encourage you to Contact Us directly for a personalized pet food recommendation by our team of Kibble Specialists!

Nature’s Select was started in Orange County, CA in 1994. It began with a simple idea… to deliver all-natural pet food to your door, using the freshest and finest ingredients at prices that fit your budget. Learn more about their story.